Developer Support
Developer Support Website and App
The Developer Support website is a centralized hub for helping developers troubleshoot issues, access documentation, and connect with community resources. I led the design of a new support experience focused on making these resources easier to discover, navigate, and act on, creating a more cohesive and effective destination for developers.
Client
Meta
Services
Branding, UI & UX Design, Dashboard design
Industries
Design, Developer Support
Date
June 2023
I led the design of support tools that helped developers monitor app safeguards, complete required checks, and maintain compliance when requesting access to user data. Following the FTC mandate, these safeguards became a mandatory part of the developer experience, making it critical to create a process that was clear, efficient, and easy to navigate.
The redesigned developer support experience introduced a new landing page, internal dashboards for managing apps throughout the review process, and dedicated support forums. Together, these experiences created a more cohesive ecosystem for developers to find information, manage compliance, and get help when they needed it.